End to End (Complete Strategic Deep Dive) in below Specialities Negotiations, Arbitrations & Execution.Customer Services, Customer Services Operations, Complete Backend Operations. Imparting regular Customer Services & Sales Training to all CS & Sales staff. Consistently devising training needs for Customer Services & Sales Staff. Supervising Customer Services Operations to ensure overall Service Excellence with precision in smooth operations.Analyzing Customer Satisfaction Surveys, Analyzing Mystery Shopping Surveys, NPS Reports, Deep Dives & take Immediate Corrective Action. On spot resolution of customers complaints & queries to ensure complete customer satisfaction.Excellent follow-up, Follow-through feedback, Feed-forward, Multi-tasking & Closing skills in stiff timelinesHighly professional email correspondence & negotiation skills, critical email writing skills.Potential contacts in key Strategic stakeholders like Foreign Office, Ministries, Ambassador/High Commissioner, when it comes to critical & strategic negotiations & arbitrations required with excellent penetration.Strategic Business Alliances, Bridging-the-Gap-Strategist.

E2E Customer Services & Sales: Organization JAZZ (VEON, the Netherlands)Roles / Description Specialist (Sales & Distribution  Commercial) SDS, TSS (Post Warid, Mobilink Merger)Duration January 2017 to April 2019----------------------------------------Organization JAZZ (VEON, the Netherlands)Roles / Description Zonal Manager Customer Care (Franchises, Monobrands, Jazz Service Points)Duration May 2014 to December 2016E2E Customer Services & SalesHeading strategically important touch points i.e. Customer Services & Sales Segment with a focused approach to ensure customers facilitation & building successful strategic alliances with all the prestigious customers, Corporate customers to achieve vertical revenue streams through delivery of highest quality Customer services & Sales.Ensuring Sales & Customer Services targets, KPIs achievement.Ensuring E2E Customers Facilitation with a top most focus on CFCR (Customer First Contact Resolution) to make sure that customer query must resolved on first visit. Ensuring Service Excellence at every level.Analyzing Customer Satisfaction Surveys, Analyzing Mystery Shopping Surveys, NPS Reports & take Immediate Corrective Action. On spot resolution of customers complaints & queries to ensure complete customer satisfaction.Imparting regular Customer Services & Sales Training to all CS & Sales staff. Consistently devising training needs for Customer Services & Sales Staff. Supervising Customer Services Operations to ensure overall Service Excellence with precision in smooth operations.---------------------------------------Roles / Description Executive Franchise Support Channel North (Business Centers, Franchises, Monobrands)Duration March 2007 to April 2014

E2E Product & Brand Management:
 
•Responsible for overall product/brand development, right from idea conception to execution.
Corporate Proposals for High Profile Corporate Customers, SMEs, All MNCs, Embassies, Banks, Govt. Officials, Ministries, AC/DC Offices etc.
 
•To come up with new products & corporate proposals as per customer’s needs & preferences on occasions i.e. new year, father’s day, mother’s day, valentine’s day, independence day, Ramadan, Eid, Mango Tango Season etc.
 
Managing Campaigns:
 
•Managing Advertising / Promotional campaigns for the brands to ensure / achieve objectives for the assigned brand in line with the Corporate Marketing Strategy.
 
Training & Development of Team:
 
•Training and providing guidelines to Sales Team & TCS Express Centers Team to ensure Brand’s
High visibility & availability with a focus to enhance revenue streams through trade marketing activities (ATL/BTL platform activities, Mobile Van activities etc on Mother’s Day, Father’s Day, Valentine’s Day, Ramadan, Independence Day, New Year.
 
Trade Promotion Materials – Fascia’s, Billboards, Signboards:
•Ensuring the availability of POS material at every express center. Ensuring that Fascia, Signboard/Billboards must properly install at every business touch point while ensuring Consistent & Strong brand messaging with creativity and purpose.
 
Liaison with Marketing Research – Product Development Team:
 
•Maintaining closed-liaison with Market Research /Product Development to identify opportunities & to launch new brands / Maintaining closed-liaison with Advertising Agencies/Vendors.
 

•Ensuring High Visibility of TCS across the Region.